If you no longer have access to the phone number used for login (for example, you changed phones or lost your device), don’t worry — you can still regain access securely.
For security reasons, we’re unable to change the phone number on your account until we first verify your identity. You can do this yourself by following the steps below.
How to regain access to your account
Step 1: Start the login process
Go to the ModernAdvisor login page.
Enter your email and password as usual.
When prompted for your security code, click “Having trouble?”
Step 2: Choose an alternate verification method
Select “Can’t access this phone?”
Choose Verify your identity another way
(this switches you to knowledge-based verification).
Step 3: Complete identity verification
You’ll be asked to complete an Identity Verification Form, which may include:
Your SIN
Date of birth
Account types you hold
Step 4: Set up a new security method
Once your identity is verified, you’ll be able to choose how you receive future security codes:
Phone (SMS), or
Authenticator app
✅ We recommend using an authenticator app for added security and reliability.
To use an authenticator app:
Download a free third-party app such as Google Authenticator or Microsoft Authenticator
Follow the on-screen steps to add your ModernAdvisor account
Still having trouble?
If you’re unable to complete these steps or run into any issues, our support team is happy to help. Please contact us and we’ll guide you through the process.