Before you begin, it will be helpful if you gather the following information.
Mandatory Information
The four items below are the first mandatory pieces of information entered into the system and act as security questions when the application is sent to your client. The client will enter exactly what you have entered in order to continue with the onboarding process. If you do not have the SIN, you can enter all Zeros for now, but the client would have to do the same when they first receive the link to onboard.
Email
Date of Birth
Phone number
SIN
ID Verification
Accepted Photo ID include:
Driver's License
Canadian Citizenship Card
Canadian Permanent Residency Card
Canadian Passport
Provincial Health Insurance Card
Provincial ID Card
If an automatic ID verification fails we will need a second document in addition to the photo ID previously provided. The second document could be one of the following:
A recent document that confirms name and current address (could be a utility bill, phone bill, RRSP or TFSA stmt)
Or their most recent bank account statement (note we are not permitted to use a void cheque to verify identity) to confirm an active bank account. The address doesn’t have to match on the bank statement.
Please note that to be valid the document must not be redacted, altered, or cutoff in any way per FINTRAC regulations.
Optional Information
The following information below is not mandatory, however it helps to provide an easier onboarding experience for your client:
Address (PO BOX can not be used for residential address, only mailing)
Citizenship
Marital status
Employment status and details.
The beneficiary’s SIN (if applicable)
Images of the front and back of a piece of government issued photo ID (if you do not have, the client will be prompted to upload this during their onboarding process)
Bank account information, which could be a void cheque, an image of a recent bank account statement or screenshot from online banking (if you do not have, the client will be prompted to upload this during their onboarding process)
Transfer In
If there is a transfer in you can enter this information in advance to make the process easier for your client.
Account type
Account Number
Institution (be specific)
DSC Charges? Yes, no or unsure.
Whether you want to transfer In Kind or In Cash
Approximate value of the transfer
EFT
A void cheque is best to verify their account for the onboarding process. To include an EFT request as part of the onboarding for your client, you would need to enter the following.
From 'New Account' (since likely it will not be verified yet, once it is the EFT will be set up in the system)
Select 'To Account' (even if it is still pending).
Amount
Frequency.